Give AI the context behind how you work
Policies, rules, terminology, and decisions all shape how your organisation operates. The Context Engine makes that knowledge available to AI, giving it the organisational understanding that your systems and data alone cannot provide.
The Context Engine is the component of MemEx Intelligence that holds your organisation's contextual knowledge as a governed asset you own - independent of the AI tools you use.
Your data only tells part of the story
Your data tells you what happened. Your organisational context explains what that information means within your organisation.
A CRM system can tell you a member’s grade, renewal date, or event history. But it may not know what an engaged member means to your organisation, why a membership process works the way it does, or why a previous decision was made.
That context sits across policies, processes, terminology, previous decisions, and the experience of your team. The Context Engine brings it together and makes it available to AI.
What it holds
Organisational context, captured and structured
Capture what your organisation knows
Capture the organisational terminology, policies, processes, business rules, and decisions that MemEx Intelligence needs to understand how your organisation works.
Organise it around how you work
Organise that context around areas like membership, renewals, events, and professional standards, helping MemEx Intelligence retrieve what is relevant to a question or task.
Keep it current and controlled
Keep ownership, permissions, and version history around the context, so it stays controlled and current while preserving a record of what changed and when.
How it's used
Put your organisational context to work
Once captured, the same organisational context can support answers, reasoning, and decisions across MemEx Intelligence and other AI tools.
Digital Specialists
MemEx’s AI-powered Digital Specialists use relevant organisational context when answering questions, identifying issues, and recommending what should happen next.
AI & Reasoning
Reasoning brings together your organisation’s own rules, terminology, policies, and data so AI can work through questions with the right information behind it.
Operations
Operations keeps findings, decisions, and outcomes connected to the organisational context behind them, so useful knowledge and reasoning are not lost when a conversation ends.
Build the context once. Keep using it as AI evolves.
The Context Engine keeps your organisation’s contextual knowledge separate from the AI models that use it. So as AI tools, assistants, and technologies change, you don't have to rebuild the context you have already invested in creating.
Where context works
Your context, wherever you work
Once organisational context is held in Context Engine, it can be used wherever you work, rather than being recreated for each system, assistant, or experience.
Microsoft Teams
Give Digital Specialists access to relevant organisational context when your team works with them in Microsoft Teams.
MemEx CRM
Bring context, recommendations and intelligence into the member and organisation records your team works with every day.
MemEx Intelligence Workspace
Use organisational context when exploring questions, trends, findings and recommendations in more depth.
MemEx Member Portal
Use relevant context to support more informed and personalised member experiences.
Your own AI tools
Use the same organisational context with the AI tools you already run, rather than starting again from scratch.
See what happens when AI understands your organisation
Book a demo to see how the Context Engine gives MemEx Intelligence the context behind your rules, policies, and decisions.