From a finding to an outcome, with a name against it.
Operations carries what you learn through to something happening — the decision, who took it, the action a person approved, and what actually followed.
Operations is the component of MemEx Intelligence, built by Wattle, that keeps what you learn: the finding, its evidence, the decision and what happened next.
Digital Specialists like Merren, Edrin or Vale, surface actionable findings from within your digital estate, your team reviews, and actions them using operations, all from within the tools that they already use
Something worth attention is identified and recorded, with the evidence behind it.
It is examined properly. What else is true, what contradicts it, and what is missing.
A decision is taken and recorded, with who took it and on what basis.
A governed action is prepared for a person to approve. Nothing reaches a system of record until someone does — and the task itself is created in your CRM.
What actually happened is recorded against the decision that caused it.
Reasoning that accumulates
A good question asked in a chat window produces a good answer, and then the answer is mentioned in a meeting and lost. Three months later somebody asks the same question from scratch. In Operations the finding, the evidence, the decision and the outcome are all held together, so the second time the question comes up the organisation already has the answer and knows what it did about it.
Institutional memory that survives people leaving
Membership organisations turn over officers, committee members and staff on a regular cycle by design. A record of what was found, what was decided, who decided it and what happened next holds its value here more than in most sectors — and it is most of what a Council paper is made of.
Work that recurs on a rhythm
A renewal cycle, a quarterly retention review, a lapse check before year end — work that recurs runs on a rhythm rather than depending on somebody remembering.
A chat window answers when you think to open it. A routine runs whether anyone thinks of it or not, and records what it found.
Where it works
One intelligence platform. Wherever your team works.
Microsoft Teams
Ask questions, receive proactive alerts and work with Digital Specialists in Teams.
MemEx CRM
Bring intelligence, recommendations and actions directly into the member and organisation records your team works with.
MemEx Intelligence Workspace
Investigate questions in depth, explore trends and follow findings through to outcomes.
MemEx Member Portal
Bring relevant, personalised intelligence directly into the member experience.
Your own AI client
No requirement to use ours. A client your organisation already runs can read the same governed context, under the same permissions.
Bring us a question you cannot currently answer.
Something that would take a week and three exports to get to.